RETURN & REFUND POLICY.

Return Window

CartCrest accepts eligible return requests within 30 days of delivery.

Customers should contact us within the 30 days return period if they wish to return an eligible product. Return requests submitted after the applicable 30 days period may not be accepted.

To begin a return request contact us at support@cartcrest.shop and provide your order details and the reason for the return. If there is an issue with the product please provide relevant details about the issue so that we can review the request.

Eligible Returns

CartCrest accepts returns for both defective and non defective products subject to the conditions stated in this policy.

Defective returns may include eligible products that arrive damaged defective or incorrect. Non defective returns may include eligible products that the customer decides they no longer wish to keep within the applicable return window.

All returns must follow the return procedure provided by CartCrest. Customers should contact us before sending a product back so that the return request can be reviewed and appropriate return instructions can be provided.

Return Conditions

To be eligible for a return the product should be returned in an appropriate condition and include the components or accessories originally supplied with it where applicable.

For a non defective return the product should not have been intentionally damaged altered or misused by the customer. Customers should take reasonable care of the product while it is in their possession and while preparing it for return.

For a defective damaged or incorrect product please contact us with details of the issue. Where reasonably possible retain the product and its packaging while the return request is being reviewed.

How to Request a Return

To request a return contact CartCrest at support@cartcrest.shop within 30 days of receiving your order.

Please provide the following information where applicable:

• Your order details.
• The product you wish to return.
• The reason for the return.
• Details of any defect damage or incorrect item received.
• Supporting photographs where they are reasonably required to review a reported product issue.

After reviewing the request CartCrest will provide the applicable return instructions. Customers should follow the provided instructions before returning the product.

Defective Damaged or Incorrect Products

If you receive a product that is defective damaged or different from the product ordered contact CartCrest within the applicable 30 days return window.

Please provide your order information and a description of the issue. We may request photographs or other reasonable information necessary to review the reported problem.

If the return is required because of a mistake attributable to CartCrest including where an incorrect product was sent CartCrest will be responsible for the applicable return label cost.

Non Defective Returns Return Shipping and Return Label

CartCrest also accepts eligible returns of non defective products within 30 days of delivery.

If you decide that you no longer want an eligible product contact us within the return window to request a return. The product must meet the applicable return conditions described in this policy.

Responsibility for return shipping costs depends on the reason for the return:

• Customer-related or non defective return: The customer is responsible for the applicable return shipping or return label cost.
• CartCrest error: If the return is required because of a mistake attributable to CartCrest CartCrest will cover the applicable return label cost.

Customers should follow the return instructions provided after their return request has been reviewed. Products should not be returned to CartCrest without first contacting us for the applicable return instructions.

Exchanges

Exchanges are not accepted. CartCrest does not currently offer direct product exchanges. If you wish to return an eligible product you may submit a return request according to this policy.

If you want a different product a separate order can be placed according to product availability after handling the original product under the applicable return and refund procedure.

Restocking Fee

CartCrest does not charge a restocking fee for eligible returns.

• Restocking Fee: $0 USD.

No restocking deduction will be applied to an eligible refund solely as a restocking charge.

Return Inspection

After a returned product is received it may be reviewed to confirm the product and return details and determine whether the return meets the applicable requirements of this policy.

Customers are responsible for packaging returned products appropriately to reduce the risk of damage while they are being returned.

If additional information is reasonably required to review a return CartCrest may contact the customer using the contact information associated with the order.

Refund Method & Processing Time

If a return meets the requirements of this policy, the applicable refund will be processed after the returned product has been received and reviewed.

Where possible approved refunds will be issued to the original payment method used to place the order. The amount refunded will be based on the applicable return circumstances and the amount eligible for refund.

Eligible refunds are processed within 10 business days after the returned product has been received and reviewed in accordance with this policy.

• Refund Processing Time: Within 10 business days.

Once CartCrest processes a refund additional time may be required before the funds appear in the customers account. This additional processing period is determined by the customers bank card issuer or payment provider and is outside CartCrest's direct control.

Late or Delayed Refunds

If you have been informed that a refund has been processed but it has not yet appeared in your account please allow for any additional processing time required by your bank or payment provider.

If the expected processing period has passed check the relevant account again and contact your bank card issuer or payment provider. If you have completed these steps and still have concerns regarding your refund contact CartCrest at support@cartcrest.shop with your order details so that we can review the available refund information.

Order Changes, Cancellations, and Delivery Issues

Customers may request an order change or cancellation within 24 hours of placing the order by contacting CartCrest at support@cartcrest.shop.

If an order has already entered processing or has been dispatched before the request can be completed, a change or cancellation may no longer be possible. Submitting a request does not automatically confirm cancellation the order status must first be reviewed.

If the order has already been delivered customers should follow the applicable return procedure described in this Returns & Refund Policy.

If a product arrives damaged or an incorrect product is delivered contact us within the applicable return window and provide your order details and information about the issue. For information regarding delivery times shipping charges tracking delayed shipments shipping destinations or other delivery related matters please review our Shipping Policy.

Contact Us About a Return or Refund

If you have questions about return eligibility a return request return shipping responsibility or the status of a refund please contact CartCrest using the details below:

Changes to This Returns & Refund Policy

CartCrest may update this Returns & Refund Policy when necessary to reflect changes to our return and refund procedures business operations or applicable requirements.

Customers are encouraged to review the Returns & Refund Policy available on our website before requesting a return. If you have questions regarding this policy an existing return or a refund contact us at support@cartcrest.shop.